Lost without a paddle: My journey into the uncharted waters of learning experience design

Anyone looking for L&D jobs over the past few years may have noticed a growing trend – the move away from the label Instructional Designer and move towards Learning Experience Designer. I experienced this shift first hand after being promoted to Learning Experience Designer within my organization 9 months ago. The move uprooted me from our learning team and placed me right in the middle of our small but mighty cross-functional user experience team. To say the transition was a challenge is a complete understatement! I very quickly had to begin applying concepts I never encountered before like design thinking,…

Using information mapping to write clearer content

Last month, I sat down with some of my coworkers to officially hand off knowledge base responsibilities. Since transitioning more fully into my LXD role, I haven’t had the bandwidth to manage them anymore. It was a little bitter sweet, but it’s so exciting to see others step up to the plate and expand their skills. I ended up reviewing some information mapping best practices to get the team more familiar with creating learning content. The session was so energizing! It reminded me of how much I love getting in front of people to share best practices and how much…

My Love Affair with Task Analysis

My name is Roberta and I have a confession to make. I LOVE doing task analyses. I’m not even sure exactly when this love affair started. It makes sense when I really stop to think about it.  I’ve always loved processes, procedures, and organizing things. What better way to get my perfectionist tendencies out by writing laundry lists of instructions? In fact, if you stop by my desk at any given time of the day, you’ll be sure to find a giant note to-do list written in order of how I plan to get things done. Now, I’m not advocating…

Using Design Thinking to Craft Learning Experiences

Last month I was fortunate to attend a Design Thinking workshop with the eLearning guru Connie Malamed. After reading Connie’s blog for over 8 years  I was beyond psyched for the opportunity to meet her in person! The workshop was absolutely wonderful (as expected) and really helped cement many of the ideas I have been implementing over the past 6 months in my new learning experience role. It opened my eyes to how important design thinking is and where some of the crossovers between Learning Experience and User Experience are as a whole. What is Design Thinking? Design Thinking is a…

Lessons Learned from Learning Solutions 2018

This week I attended The eLearning Guild’s Learning Solutions Conference in Orlando, FL and as expected it was a fantastic event! For those who haven’t attended a Learning Solutions conference before, it is usually a 3 day event where practitioners in the industry gather to discuss industry trends, best practices, and tips and tricks. On top of all of that, the guild also offers 2 days of pre-conference workshops for those looking to expand their skills even more. Overall, I’m a big fan of the guild events – its a great opportunity to connect with others in the industry and…

Adopting a Performance Support Mindset: Defining your PS Strategy

In my first article of the Performance Support series, I suggested that the way that people are learning has changed. Gone are the days of learners having the ability to take off of work to attend multi-day training sessions. We’re now in an era of instant gratification where learners are finding content in a quick video or 160 character tweet. This means as learning practitioners we have to move towards a more performance support based mindset that emphasizes giving learners the right amount of support, complexity, and detail right at the time when they need it most. Adopting Performance Support is…

Adopting a Performance Support Mindset: The 5 Moments of Learning Need

It should come as no surprise that the way that people are choosing to learn has changed. Gone are the days of attending multiple days of training to learn a new skill or software program. Instead, learners are looking up content when they need it most. If I think about all the ways that I learned something over the past few months, I could rattle off a list of answers ranging from articles, books, and videos. Just a few weeks ago when I was putting together a new bookcase for my home office, I quickly flipped through the instructions and…