Medium: Microlearning videos, UI copy
Tools Used: Adobe Captivate, Adobe Audition
Design + Development: During my tenure at The Predictive Index we decided to rebuild our software platform. As Performance Support Manager, I took this opportunity to rebuild our help content and embed it directly into the software user flows.
At any point when using the software, users could click the help icon to receive context-specific help right at their moment of need. They received high-level steps on how to perform tasks within the platform.
I also developed more than 25 help videos that were embedded throughout the site. My goal was to keep these videos under 2 minutes to get people the information they need right at their moment of need. Best of all, the videos play on a modal screen, so users do not lose any of their work while getting the help they need.